Returns & Refund Policy
Northern Phoenix Creations (NPCreations) uses various print on demand companies to fulfill your order.
This means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered a wrong size, color, or you simply don’t like the product.
In case there is a problem with an order and/or the received products, please get in touch with our support team within 10 days of product delivery.
NPCreations offers a free replacement in cases of a damaged product or a manufacturing error.
We want to remind you if the order shipping details were incorrect, or if you ordered the wrong size or color, NPCreations will not be held responsible and will not offer replacements or refunds. You are responsible for providing the right information.
In order to resolve the problem most efficiently, get in touch with our support team.